• Profile
  • Work Experience - Information Technology

FX Technologies, Toowoomba, QLD
Multifunction Device & VoIP Technician

April 2024 (ongoing)

  • Repairs to full range of Fuji branded Multifunction Devices
  • Delivery, Installation & Training of Fuji branded Multifunction Devices.
  • Delivery, Installation & Training of VoIP Telephone Systems.
  • Service & Support of VoIP Telephone Systems.

Clough IT Solutions, Ormeau, QLD
Website Development & I.T. Support Services

September 2009 – October 2023

  • Provide Website Development & I.T. Support to individuals, small and medium businesses via email, telephone, remote access and face-to-face services.
  • Technical diagnosis of hardware and software issues and implementation of solutions to these issues.
  • Responsible for all aspects of running a small business including customer service via email, telephone and face-to-face, accounting and record keeping.

Toll NQX, Archerfield, QLD
E-Trade Support Specialist

May 2011 – September 2012

  • Responsible for the first level of support to NQX customers using Toll NQX electronic freight management software systems, TollConnect and TollOnline

Macquarie Technical Services (via Randstad [Contract])
Rollout Technician

March 2011 – April 2011

  • Assisting with Computer Rollouts at various locations throughout South East Queensland.
  • As Needed Contract – 24hrs Notice Required.

IBM, Brisbane / Varsity Lakes, QLD
Team Leader / Lenovo Warranty Technical Support

October 2006 - October 2010

  • Logged calls from Lenovo customers, determined Warranty Entitlement and diagnosed Hardware issues over the telephone, on average 26 calls per day.
  • Liaised with Service Providers to ensure efficient delivery of service.
  • Displayed professionalism and proficiency in all tasks assigned, resulting in my promotion to Team Leader.
  • Managed a team of 50 staff of all ages and diversities.
  • Developed and refined procedures resulting in improved levels of customer service and satisfaction.
  • Programmed multiple software tools to help streamline the call logging and support process resulting in improved efficiency and accuracy throughout the team as well as a direct positive impact on customer satisfaction.
  • Responsible for staff Roster Creation and Modification an monitoring of staff Roster Adherence.
  • Developed and / or maintained reporting to IBM and Lenovo Executives on a Daily, Weekly and Monthly basis.

Absolute Appliance Care, Morningside, QLD
Call Centre Operator / Information Technology Support

June 2006 - July 2006

IBM, West Pennant Hills, NSW
Helpdesk Consultant

June 2006 - July 2006

BP Computer Services (VIC), Hawthorn East, VIC
General Manager

March 2000 - May 2003

  • Work Experience - Transport & Logistics

FedEx, Redbank, QLD
Bulk Courier (HR)

October 2023 – March 2024

  • Deliver Palletised Freight of varying weight and dimensions in Tautliner Rigid Trucks.
  • Pick Up Palletised Freight of varying weight and dimensions ensuring freight is fit for travel.

Furntrans Pty Ltd, Sydney, NSW
Logistics Manager / Commercial Furniture Installer / Truck Driver

October 2005 - May 2006

  • Work Experience - Retail, Hospitality & Customer Service

Supa IGA, Eagleby, QLD
Replenishment Officer

November 2013 – March 2019

  • Responsible for the replenishment of stock throughout the store, including Grocery & Dairy / Freezer.
  • Provide customer service when required.
  • Fill in for Management when required.
  • General cleaning & duties associated with a Supermarket environment.

Electrolux, Riverwood, NSW
Helpdesk Operator - Whitegoods

August 2005 - October 2005

Dominos Pizza, Gladesville, NSW
Store Manager

August 2003 - September 2004

  • Education

  • 1993
    High School Certificate
    Castle Hill High School

  • Skills - Customer Service
  • Excellent communication skills
  • Strong problem-solving abilities
  • Active listening and empathy
  • Multitasking and time management
  • Conflict resolution and negotiation skills
  • Ability to remain calm under pressure
  • Knowledge of customer service best practices
  • Strong attention to detail
  • Ability to work effectively in a team and independently
  • Skills - Information Technology
  • Proficient in diagnosing and troubleshooting hardware and software issues
  • Skilled in installing, configuring, and maintaining computer systems and networks
  • Strong knowledge of operating systems such as Windows, MacOS, and Linux
  • Familiarity with hardware components and peripherals
  • Experience in performing system upgrades and repairs
  • Ability to provide technical support and guidance to non-technical users
  • Proficient in setting up and managing security measures and backup systems
  • Excellent problem-solving and critical thinking skills
  • Strong communication and interpersonal skills to effectively collaborate with team members and clients
  • Proficient in diagnosing and repairing Fuji branded multifunction devices
  • Strong understanding of printer hardware and software, including troubleshooting and maintenance
  • Skilled in performing routine maintenance and cleaning to ensure optimal printer performance
  • Experience in replacing printer components such as fusers, rollers, and toner cartridges
  • Familiarity with networked printers and ability to troubleshoot connectivity issues
  • Proficient in using diagnostic tools and software to identify and resolve printer issues
  • Proficient in configuring and troubleshooting VoIP systems and devices
  • Strong knowledge of SIP, RTP, and other VoIP protocols
  • Experience with VoIP hardware and software, including PBX systems
  • Ability to conduct network analysis and diagnose VoIP performance issues
  • Familiarity with QoS and network traffic management for VoIP
  • Proficiency in programming languages such as HTML, CSS, JavaScript, and PHP
  • Familiarity with content management systems (CMS) such as WordPress or Drupal
  • Understanding of responsive design and mobile-first development principles
  • Ability to collaborate with designers and other team members to create visually appealing and functional websites
  • Knowledge of web analytics tools and SEO best practices
  • Strong problem-solving skills and ability to troubleshoot and debug web issues
  • Skills - Transport & Logistics
  • HR (Auto) QLD Drivers Licence
  • Forklift Licence
  • Proficient in using GPS and navigation systems
  • Strong understanding of vehicle maintenance and basic repairs
  • Excellent time management and organizational skills
  • Ability to handle and transport cargo safely and securely
  • Strong communication skills for interacting with clients, dispatchers and other drivers
  • Adaptability to varying schedules and routes
  • Attention to detail and focus on safe driving practices
  • Excellent knowledge of local and regional routes
  • Ability to handle and prioritize multiple deliveries
  • Physically fit and capable of lifting and carrying heavy packages
  • Familiarity with safety and traffic regulations
  • Skills - Retail & Hospitality
  • Inventory management
  • Stock replenishment
  • Attention to detail
  • Time management
  • Team collaboration
  • Customer service
  • Organization
  • Ability to work in a fast-paced environment
  • Physical stamina and strength for lifting and moving items
  • Knowledge of safety procedures in a warehouse or retail setting
  • Interests

  • My Family
    2 Beautiful Boys and a Wonderful Wife
    My family is my life. My wife Elizabeth is my soul mate and we have two beautiful boys, Cameron who is 12 and Nathaniel who is 8.

  • My Friends
    Special people who are very dear to me
    I have a small but strong network of close friends who are there when I need them and whos company I will always enjoy.

  • Short Trips
    Absolute Randomness!
    It is not unusual for me and the family to jump in the car, pick a direction and drive. It might be a day trip or an overnighter, either way we always have a blast!

  • Sport
    Motor Racing & Football
    What can I say, I love my F1 as well as Rugby, League and AFL. I am avid supporter of the QLD Reds, North Sydney Bears and Gold Coast Suns and obviously the Wallabies. In the summer months I enjoy watching Test Match Cricket.

  • Music
    From dance to rock!
    I love music. Music can calm me when I need calming or can pump me up when it is party time.

  • TV & Movies
    When the time permits...
    Usually after the kids are in bed and when the time permits I enjoy catching up on episodes of my favourite TV series or watching a movie.

  • Referees

  • Claire Bullman
    Former Employee
    Clough IT Solutions
    Contact details available upon request

  • Mitch Rohde
    Operations Supervisor
    FedEx
    Contact details available upon request

  • Contact

  • Address
    10 Head Street
    Laidley QLD 4341 Australia

  • Mobile
    0448 405 144

  • Email
    [email protected]

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